Shipping Policy

Shipping Policy

At Olivia & Jack, we aim to deliver your order as quickly and accurately as possible. This document provides all information regarding our shipping and delivery policy.

Processing Time

Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive an email with tracking information.

Delivery Time

The average delivery time is 3 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.

Shipping Method and Origin

All orders are shipped directly from our supplier in Asia. Depending on the country of delivery, customs fees may apply.

Shipping Costs

Shipping costs are displayed at checkout. These depend on the weight, destination, and selected shipping method.

Shipping Responsibility

  • If the tracking information shows that the package has been delivered, responsibility lies with the customer.

  • Please check your address carefully. Errors must be reported within 24 hours of placing the order.

Contact

For questions regarding shipping, please contact us at: support@oliviajack-new-york.com

How It All Began

We opened our doors in Boston with one simple dream: to offer pieces that felt personal — elegant, thoughtful, and made to last. Over the years, we built our collection around the things that moved us most: craftsmanship, authenticity, and soul. Every item we chose had a story, and the greatest joy was watching those stories continue in your lives.

To us, fashion was never just about what you wear. It was about how it makes you feel — confident, seen, effortlessly yourself. We poured our hearts into every piece we brought in, always thinking of the person who might wear it, the moment they’d choose it for, and the life it would become part of. We believed in quality over quantity, in slow fashion, and in style with substance.

A chapter of dedication

After 26 unforgettable years, we’re more committed than ever to showing people the true quality we stand for.

What once began as a small dream has grown into a promise: to deliver craftsmanship, care, and products that genuinely make a difference.

This chapter isn’t about change — it’s about dedication.

A dedication to doing better, to refining what we create, and to giving our customers the excellence they deserve.

It comes from passion, pride, and a love for creating something truly meaningful.